Problem Statement
Conduct a user study utilizing a technological device that participants have never used before, employing one or more research methods.
My Role
Researcher
Initial Research Question
How convenient is it for an individual with minimal photography skills to use an entry-level Canon DSLR camera?
Process
To conduct my user study, I provided the entry-level Canon DSLR camera to the participant for a duration of seven days. I scheduled an initial interview and observation session on the first day, followed by a second session on the seventh day. This approach allowed me to track the participant's progress and engagement over the week. I employed the following usability testing methods for my research:
Task-based usability testing
Direct observation
Interviews
Surveys
System Usability Scale (SUS)
Summary of Findings
The study revealed that the participant struggled to operate the camera on their first attempt. Although they eventually learned to use the DSLR for photography, it required considerable exploration and time. Below are some key findings regarding their experience:
The participant described the overall experience as "intimidating," noting that many aspects felt unnecessarily complex.
The user interface was deemed poor, with the participant pointing out that the touchscreen experience was inconsistent, as only some icons responded to touch.
While the camera's build quality was appreciated, the numerous buttons posed a challenge; the participant found it difficult to remember the function of each button.
Despite activating the guide mode, the participant had to rely on Google and YouTube for assistance with basic tasks.
Once the participant grasped the fundamentals, they were fascinated by the potential of modifying exposure settings. However, their interest waned due to frustration with the overall user experience.